1Who we are

Sandbox is operated by Sandbox Prep Inc. ("Sandbox," "we," "us"). We provide online tools to help users practise multi-mini interviews (MMI) and Casper-style scenarios, including video prompts and AI-generated feedback.

Contact: info@sandboxprep.com. Postal address available upon request.

2Agreement to these Terms

By creating an account, accessing, or using Sandbox, you agree to these Terms of Use and our Privacy Policy, Acceptable Use Policy, and Cookie Policy (collectively, the "Agreement"). If you do not agree, do not use Sandbox.

3Eligibility & Accounts

• 18+ only. The service is intended for individuals aged 18 or older.
• Account security. You must keep your credentials confidential and are responsible for activity on your account.

4Our Services

• Practice content. We provide Sandbox-owned questions, videos, and a simulated interview experience.
• AI feedback. After you respond, your audio/video is transcribed and processed to generate feedback. Feedback is informational only (see §14).

4AIndependence & Third-Party Disclaimer

Independent Preparation Platform

Sandbox Prep Inc. is an independent test preparation company. We are not affiliated with, endorsed by, or partnered with any university, medical school, or educational institution. References to specific schools or programs within our platform are for informational purposes only and do not imply any official relationship or endorsement.

Casper Preparation

Sandbox Prep Inc. is not affiliated with, endorsed by, or partnered with Acuity Insights, Altus Assessments, or any organization responsible for administering the Casper test. Our Casper preparation materials are independently developed based on publicly available information about the test format and are designed to help you build the situational judgment, communication, and ethical reasoning skills assessed by Casper-style evaluations.

MMI Preparation

Sandbox Prep Inc. is not affiliated with, endorsed by, or partnered with any organization responsible for administering Multiple Mini Interviews (MMI). Our MMI practice scenarios and station formats are independently developed based on publicly available information and are designed to help you build the interpersonal, ethical reasoning, and communication skills commonly evaluated in MMI settings.

Nature of Our Content

All practice materials—including questions, scenarios, video prompts, AI-generated feedback, and study guides—are created by Sandbox Prep Inc. Our content is designed to develop the core competencies assessed by Casper and MMI evaluations. While we do not have access to proprietary test materials, our scenarios are crafted to reflect the types of situations and skills these assessments evaluate.

User Acknowledgment

By using Sandbox, you acknowledge that: (a) Sandbox is an independent preparation resource; (b) our materials are designed to develop relevant skills and competencies; (c) individual preparation outcomes depend on many factors including effort, baseline skills, and other preparation activities; and (d) no preparation service can guarantee specific test scores or admission outcomes.

5Plans, Pricing & Payments

• Processors. Payments are handled by third-party processors (e.g., Stripe). We do not store full card details.
• Offerings. We may offer both subscriptions and one-time purchases. Details, inclusions, and prices are shown at checkout and may change prospectively.
• Auto-renewal (if subscribed). Subscriptions renew automatically for the then-current period unless cancelled before renewal. You can cancel any time in your account; access continues until the end of the paid term; no pro-rata refunds (see §6).
• Taxes. Prices may exclude applicable taxes; taxes are added as required by law.

6Cancellations & Refunds

• One-time purchases: You may request a refund within 7 days of purchase if not meaningfully used (e.g., no more than 1 station attempted or 10 minutes of content consumed/recorded). Otherwise, non-refundable except where required by law.
• Subscriptions: Cancel any time; your access continues through the current billing period; no pro-rata refunds.
• Statutory rights: Cooling-off or consumer rights in your jurisdiction (e.g., UK/EU) apply and will be honoured.
• How to request: Contact info@sandboxprep.com.

7Chargebacks & Delinquency

If a charge is disputed or reversed, we may suspend access to paid features while the dispute is pending. If the dispute resolves in our favour, you authorise us to re-charge or otherwise collect the amounts owed (including processor dispute fees where permitted by law).

8Your Content & Sharing Links

• Ownership. You retain ownership of your user-generated content ("UGC"), including your recordings and written responses.
• Licence to Sandbox. You grant Sandbox a licence to host, process, transcribe, and display your UGC to provide, improve, and develop our services—including generating feedback and enabling features you select (e.g., sharing). We will not sell your recordings or publicly publish them without your consent.
• Sharing links. If you generate a share link, your UGC may become viewable by anyone with the link. Links are not indexed by search engines by default.
• No "public domain." Granting a share link does not waive your IP rights.

9Sandbox Content & Licence

• Our IP. All Sandbox questions, videos, avatars, software, site materials, and trademarks are owned by Sandbox or its licensors.
• Your licence. We grant you a limited, revocable, personal, non-commercial, non-transferable, non-sublicensable licence to access and use the services for your own preparation.
• No redistribution. You may not copy, record, screen-record, scrape, download in bulk, or redistribute Sandbox content without our written permission, except as allowed by law.

10Acceptable Use & Moderation

You must comply with our Acceptable Use Policy. We may remove content or suspend/terminate accounts at our reasonable discretion for violations or risk to users, the platform, or third parties.

11Third-party Services

The services may integrate third-party tools (e.g., payments, analytics, chat). Their terms and privacy practices govern your use of those features.

12Changes to the Services

We may modify or discontinue features. Where a change materially reduces core paid functionality for your current term, we will provide appropriate notice and remedies consistent with consumer law.

13Disclaimers

Sandbox provides practice tools and feedback designed to help you prepare for Casper and MMI evaluations. While our platform is built to develop relevant skills, admission outcomes depend on many factors beyond any single preparation resource—including your overall application, interview performance, and each institution's evaluation criteria. Accordingly, we do not guarantee specific test scores, interview outcomes, or admission offers. The services are provided "as is" and "as available" to the extent permitted by applicable law.

14Limitation of Liability

To the maximum extent permitted by law:

• Indirect damages excluded. Sandbox is not liable for indirect, special, incidental, consequential, exemplary, or punitive damages.
• Cap. Sandbox's total liability for all claims in the aggregate is capped at the greater of (a) the fees you paid to Sandbox in the 12 months before the event giving rise to liability, or (b) $1,000 CAD.

These limits do not apply where prohibited by law.

15Indemnities

• By you. You will defend and indemnify Sandbox against claims arising from (i) your UGC, (ii) your use of the services in breach of the Agreement, or (iii) your violation of law or third-party rights.
• By Sandbox. We will defend and indemnify you against third-party claims alleging that Sandbox-provided content (not your UGC) infringes IP rights, subject to customary exclusions and your cooperation.

16Dispute Resolution & Governing Law

• Non-U.S. users: This Agreement is governed by the laws of Ontario, Canada, and the courts of Toronto or Hamilton, Ontario have exclusive jurisdiction (conflict-of-laws rules excluded).
• U.S. users only (Arbitration): Any dispute will be resolved by binding individual arbitration (e.g., JAMS), rather than in court, and you waive class/representative actions. Small-claims court remains available. You may opt out of arbitration by emailing info@sandboxprep.com within 30 days of account creation with subject "Arbitration Opt-Out," including your name and the email on your account.

17Term & Termination

You may stop using the services at any time. We may suspend or terminate access for violations, risks, non-payment, or where required by law. Sections that by nature survive (e.g., IP, disclaimers, limits, disputes) continue after termination.

18Changes to these Terms

For material changes, we will provide at least 15 days' prior notice by email or in-product, with the effective date. Minor or urgent legal/security changes may take effect on posting. Continued use after the effective date constitutes acceptance.

19Contact