Lesson 10 of 14 6 min video · 5 exercises
Worked examples: behavioral, twists & getting unstuck
STAR-L and your story bank, two behavioral and two twist answers, plus a five-step routine for when your mind goes blank.
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Key takeaways
- Behavioral: STAR-L, and the lesson is your why
- Story bank: a time you failed, could have done better, and did something good
- Own your mistakes; don't blame others
- Twists: name what changed, then update or hold
- Stuck? Problem → who's affected → what I'd find out → first step → fallback
- A calm pause beats rushing
Practice
Lock in the lesson before you move on.
Exercise 1 of 5
Put in order
Mind gone blank? Put the routine in order.
- 1Name the problem in one sentence
- 2Say what you'd do if it doesn't work
- 3Say what you'd want to find out first
- 4List who's affected, from your notes
- 5Pick a first step, with a because