How you're scored: quartiles
Who scores your answers, what they reward, and what each quartile looks like.
Key takeaways
- Trained human raters score each response; you're compared with peers
- The 4th quartile is the top 25%, and it doesn't mean perfect
- Raters reward answering the question, fairness, proportional steps and the why
- Between 3rd and 4th, the difference is the why
Practice
Lock in the lesson before you move on.
Read all four answers, then give each one a quartile.
“I'd go stop him before he leaves and ask him to empty his coat. If he refuses I'd block the door and call security or the police. Letting people steal just encourages more stealing.”
“I wouldn't confront him or ignore it. I don't actually know what happened or why, and he may be struggling to afford food, so I shouldn't treat him as a thief based on one glance. I'd quietly tell the manager on duty what I saw, because they're trained to handle this and it keeps me from making a judgment call I'm not equipped for. I'd also mention he's a regular who may be in need, so the manager can respond discreetly rather than embarrassing him.”
“I would tell the manager because it's the right thing to do and stealing is wrong. Even if he is poor, the rules apply to everyone. Honesty is very important in any job.”
“This is a hard situation because he might be in financial need. I would let the manager know, since store policy says not to confront customers ourselves, but I'd tell them he's a regular and that he might be struggling. Hopefully the manager can handle it in a kind way.”